Privacy Policy
Effective Date: 12 June 2025
Last Updated: 12 June 2025
Welcome to Virtual European Airline Group (vEAG). We are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect and use your information when you register on our website and use our helpdesk services.
1. Who We Are
vEAG (“we”, “us”, or “our”) provides helpdesk solutions to support our users.
Contact email: help@veag.co.uk
2. Information We Collect
When you register with us, we collect the following personal information:
- Your name
- Your email address
This information is collected solely for the purpose of providing our helpdesk services.
3. How We Use Your Information
We use your name and email address to:
- Provide helpdesk support
- Respond to inquiries and support tickets
- Improve the quality of our services
We do not use your personal data for marketing purposes without your consent.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), the legal bases we rely on to process your personal data are:
- Contractual necessity – to provide the helpdesk service you’ve requested
- Legitimate interest – to improve support and manage service interactions
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purpose it was collected for, or as required by law. If you close your account or request deletion, we will securely erase your data unless legally obligated to retain it.
6. Sharing Your Data
We do not sell or share your data with third parties for marketing. However, we may share your information with trusted service providers who help us deliver our helpdesk functionality. These providers are bound by strict data protection agreements.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict our use of your data
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To make a request, contact us at help@veag.co.uk.
8. Security
We implement appropriate security measures to protect your information, including encryption, access controls, and secure data storage.
9. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above. Significant changes may also be communicated directly to you via email or through our platform.
10. Contact Us
If you have any questions about this policy or how we handle your data, please reach out to us at:
Email: help@veag.co.uk